Privacy Policy & Data Protection

Operator: Tamilnadu Pets Online (Strategic Partnership of Nearby Pets India & Ero Pets)

Parent Entity: KRP Tech Solutions OPC Private Limited | Effective: January 2026

Welcome to Tamilnadu Pets Online. We are committed to protecting your personal data through our unified operations between Nearby Pets India and Ero Pets Tamilnadu. This policy details how we handle information to ensure safe, legal, and ethical pet rehoming.

1. Data Collection & Purpose

We collect essential information to facilitate legal pet transfers and interstate transit permits. This includes:
  • Identification: Full Name and Email for health certificates and digital invoicing.
  • Communication: Verified Phone Numbers for real-time transit updates and support.
  • Logistics: Complete Physical Address for fulfillment from our Erode (Bhavani) or Mohali (Punjab) hubs.

2. Fraud Prevention & Financial Safety

CRITICAL SECURITY NOTICE:

To prevent phishing and fraud, please adhere to the following:

  • Official Contacts: Only communicate via +91 86672 54587 (Support) or +91 80696 45024 (Escalations).
  • Payment Protocol: We NEVER request payments via personal UPI IDs or personal QR codes.
  • Verification: Ensure all transfers are made strictly to "Tamilnadu Pets Online" or "KRP Tech Solutions OPC Private Limited".

3. Information Sharing & Legal Compliance

3.1 Internal Sharing: Your data is never sold to third-party marketers. We only share data within our internal partnership (Nearby Pets India & Ero Pets) to coordinate vaccinations and delivery.
3.2 Social Media Privacy: We strictly protect your identity. We will NOT share your name, photos, or purchase details on our social media platforms (Instagram/Facebook/YouTube) unless we have received your explicit approval (e.g., for testimonials or "Happy Customer" feedback).

⚠️ Mandatory Government Disclosure

As a legally compliant entity, we are obligated to share transaction details, pet lineage records, and buyer contact information without prior consent if formally requested by the following authorities:
  • Law Enforcement: Cybercrime Cells & Legal Officials.
  • Tax Authorities: GST Council & Income Tax Department.
  • Animal Welfare: Animal Welfare Board of India (AWBI).
  • Environmental: Parivesh Officials & State Wildlife Departments.

4. Data Retention Policy

To ensure post-sales support and legal compliance, we adhere to strict retention schedules:
  • Successful Orders (365 Days): Data for completed orders is retained for one full year to honor our viral health guarantees (Parvo/Rabies) and provide growth support.
  • Cancelled Orders (240 Days): Data regarding cancelled or refunded orders is retained for 8 months to resolve banking disputes, audit trails, or chargeback verifications.

5. Your Privacy Rights

You have the right to request access to your data or ask for its permanent deletion. To exercise the "Right to be Forgotten," please contact our administration team. Data will be purged within 48 business hours, provided there are no active orders or legal transit requirements.

6. Official Corporate Channels

📞 Digital & Support Channels

Support Email: support@tamilnadupets.in

Shipping/Logistics: orders@tamilnadupets.in

Administration: admin@nearbypetstore.in / admin@tamilnadupets.in

General Support: +91 86672 54587

Escalation Line: +91 80696 45024

📍 Registered Addresses

Nearby Pets India (North Hub)

No 9c, 2nd Floor,
Guruteg Bahadur Nagar,
Kharar, Mohali, Punjab

Ero Pets (South Hub)

1074/978, Ganthi Nagar,
Kalingarayanpalayam, Bhavani,
Erode, Tamilnadu

© 2026 Tamilnadu Pets Online. Managed by Nearby Pets India.
All Rights Reserved.
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