Terms & Conditions

Medium breed Puppies Sold out by Bhopal Pets Online

Medium Size Birds like sun conure sold by Bhopal Pets Online

Large Breed Kittens Sold by Bhopal Pets Online

Terms of Service

Official Agreement for Tamilnadu Pets Online

Operated in strategic partnership with Ero Pets and Nearby Pets India.

🛡️ OFFICIAL COMMUNICATION & PAYMENT PROTECTION

To ensure the safety of our patrons and the welfare of our animals, we strictly enforce these digital safety standards:

Support Channels: All valid communication must originate from our official channels:
📞 Phone: +91 86672 54587
📧 Email: support@tamilnadupets.in / admin@tamilnadupets.in
Verified Payments: We NEVER collect payments via individual QR codes or personal bank accounts.
Corporate Integrity: Transfers are accepted ONLY under the names Tamilnadu Pets Online, Ero Pets, or Nearby Pets India.
Fraud Alert: If you are approached by anyone claiming to represent us asking for "Emergency Transit Insurance," notify our SUPPORT TEAM immediately.

1. The 35/65 Financial Obligation Model

1.1 Booking Commitment: Engagement with Tamilnadu Pets Online requires a formal reservation protocol. A companion animal is deemed "Reserved" only upon the successful clearance of a 35% non-refundable advance deposit. Verbal confirmations or screenshots of intent do not hold a pet in our nursery.

1.2 Resource Allocation: The 35% advance serves as the operational capital for "Fit to Travel" readiness. This includes the immediate scheduling of a comprehensive veterinary physical exam, the administration of required deworming protocols, and the procurement of legal transit permits required by state animal husbandry departments.

1.3 Final Handover: The remaining 65% balance is a mandatory "On-Delivery" payment. The courier or logistics representative is legally instructed not to release the animal until the final payment is verified in our corporate accounts.

⚠️ CRITICAL MEDICAL COVERAGE NOTICE

Tamilnadu Pets Online provides a highly specific 7-day health warranty. This warranty is STRICTLY LIMITED to the following viral contagions:

PARVO-VIRUS (CPV)
RABIES

Coverage Requirements: To process a medical claim, the buyer must provide a laboratory-confirmed report and a Medical Certificate from a licensed Veterinary Surgeon (B.V.Sc & AH) within 24 hours of the first symptom via email to admin@tamilnadupets.in.

Exclusions: We do not cover environmental stress, minor coughs (Kennel Cough), or issues arising from improper feeding or sudden climate changes after the handover.

2. Breed Purity & Aesthetic Guarantees

2.1 Lifetime Authenticity: We provide a solemn Lifetime Purity Guarantee. We certify that the breed delivered is 100% accurate to the lineage promised. If at any point during the pet's life, a certified DNA test proves otherwise, we offer full legal recourse.

2.2 Media Synchronization: We guarantee a 95% visual match between the high-definition videos/photos shared during the booking phase and the actual pet delivered. Customers must acknowledge that minor physiological changes in ear carriage and coat pigment are natural in developing neonates.

3. Logistics & Transit Welfare

3.1 Logistics Management: All shipping and physical fulfillments are managed directly by the Ero Pets and Nearby Pets India logistics network. Standard transit readiness requires 5 to 7 working days to ensure all medical and legal "Fit to Travel" benchmarks are met.

3.2 Safe Passage Clause: We reserve the absolute right to postpone transit if regional weather conditions (extreme heat or floods) threaten the life of the animal. No refunds will be issued for delays caused by the safety-first "Weather Protocol."

4. Liability & Digital Conduct

4.1 Handover Protocol: At the moment of arrival, the Customer is required to record a continuous "Handover & Unboxing Video". This serves as the only valid proof of the pet's condition upon arrival. Without this video, no health or physical claims will be entertained.

4.2 Behavioral Liability: Once the final 65% payment is made and the pet is in the Customer's possession, Tamilnadu Pets Online and its partners are not liable for any property damage, behavioral issues, or temperament changes.